Terms and Conditions

1. Acceptance of Terms

1.1 By using this website or placing any order through it, you fully agree to the terms and conditions stated herein. If you do not agree to these terms, please do not use the website. "Green Spot" refers to this online store.

1.2 In the event of any conflict, discrepancy, or ambiguity between the Arabic text and the English version of these terms, the Arabic text shall prevail as the official and binding reference.

1.3 These terms have been prepared in accordance with the Saudi E-Commerce Law issued by Royal Decree No. (M/126) dated 7/11/1440 AH and its Implementing Regulations, and shall be interpreted in a manner consistent with their provisions.

2. Use of the Website

2.1 You may use the website for lawful purposes only.

2.2 Using the website in any manner that may cause harm to the website or disrupt its services is prohibited.

2.3 The use of any tools or software for data extraction, or any similar method of collecting information from the website, is not permitted.

3. User Conduct

3.1 Users shall behave in a proper and respectful manner and shall not use offensive, threatening, or racist language, or engage in any conduct that may cause disturbance to others.

3.2 Green Spot reserves the right to block users who violate these rules or who cause any kind of harm to the website or its users.

3.3 If a customer places a fake or non-serious order, Green Spot reserves the right to take legal action against them on grounds of fraud and disruption of business operations, and to hold them liable for the resulting costs.

4. Accounts and Security

4.1 Users are required to register an account to access certain services.

4.2 Accurate and up-to-date information must be provided upon registration.

4.3 Users are responsible for maintaining the confidentiality of their account information and password.

4.4 You must notify us immediately of any unauthorized use of your account.

4.5 The customer may request the closure of their account at any time, and Green Spot shall enable account closure in a clear and easy manner.

5. Privacy and Personal Data Protection

5.1 We respect your privacy and are committed to protecting your personal data in accordance with Article 5 of the Implementing Regulations of the E-Commerce Law and other applicable laws and regulations.

5.2 Customers' personal data is retained only for the purpose of fulfilling the store's obligations, and shall not be used for any other purpose, such as advertising or marketing, without the customer's express prior consent.

5.3 In the event of a breach of customers' personal data, Green Spot shall notify the Ministry of Commerce and the affected customers in accordance with the mechanisms and timeframes prescribed by law.

5.4 Please review our Privacy Policy for details on how we collect, use, and protect your information.

6. Intellectual Property Rights

6.1 All content published on the website, including texts, images, logos, and designs, is exclusively owned by Green Spot or its licensors.

6.2 Such content may not be copied, reused, or distributed without prior written permission.

7. Purchase, Payment, and Contract Formation

7.1 Purchase orders are accepted through the website subject to product availability.

7.2 We reserve the right to refuse or cancel any order for any legitimate reason.

7.3 Payments are accepted through the payment methods available on the website, and valid and up-to-date payment information must be provided.

7.4 Upon clicking the order completion/payment button shown on the checkout page, the contract shall be deemed concluded between the customer and Green Spot, and the customer shall thereby be obligated to pay the value of the order.

7.5 The customer may correct any error in their order (such as quantity, size, or address) by notifying Green Spot within twenty-four (24) hours of the time the order was placed and before the order is handed over to the shipping company, provided that the customer has not benefited from the product or service or otherwise derived utility from them. If the order has been handed over to the shipping company before the correction request is received, this shall not constitute a forfeiture of the customer's right; rather, the correction request shall be handled in accordance with the return and exchange provisions set out in these terms, including the exceptions relating to food and health products.

7.6 Green Spot reserves the right to correct unintended errors that may occur in the order or in the description or price of a product (including manifest pricing errors), provided that the customer is notified of the error as soon as it becomes known and before the product is shipped or the service is commenced. In such case, the customer shall have the option to either continue with the contract after the correction, or to terminate the contract and recover the full amount paid for the product or service, along with any other costs incurred as a result of the error.

7.7 Products and gifts provided to customers are intended for personal use or gifting only, and may not be resold to any other person after being obtained from the online store.

7.8 To complete a purchase from Green Spot, the customer must be 18 years of age or older, given that the store offers products such as dietary supplements, vaping devices, and similar items, which are legally and medically restricted to adults only. Completing a purchase constitutes the customer's declaration that they are 18 years of age or older.

8. Invoices

8.1 After the contract is concluded, Green Spot shall provide the customer with a downloadable invoice containing the data required under Article 8 of the Implementing Regulations of the E-Commerce Law, including: a description of the product or service, confirmation of the contract and its date, the total price inclusive of taxes and shipping charges, the delivery date, and the method of payment.

8.2 Green Spot's tax number is disclosed on the online store and on issued invoices.

9. Shipping and Delivery

9.1 Various shipping options are available depending on the delivery location.

9.2 Please review the Shipping and Payment Policy for further information.

9.3 We make every effort to ensure that products are delivered on time; however, we shall not be liable for delays resulting from circumstances beyond our control.

9.4 Green Spot may consolidate multiple orders placed by the same customer for the same destination into a single shipment, or split a single order into multiple shipments as necessary.

9.5 If the customer orders a bulk quantity (carton) of a particular product, Green Spot reserves the right to prepare and ship it either in its original carton or unpacked and shipped as individual items, depending on packaging conditions and available shipping considerations.

9.6 If the customer chooses a non-refrigerated shipping method — an option clearly indicated on the website — the customer shall bear full responsibility for any damage or spoilage that may affect the products as a result of this choice, and the products may not be returned nor may compensation be claimed in this case.

9.7 If the customer enters an incorrect shipping address or an address not belonging to the correct city, Green Spot shall bear no responsibility for this, and no compensation shall be provided in this case. The customer must contact the shipping company directly to find solutions, as the return of food products constitutes their destruction and cannot be accepted for public health reasons.

10. Free Shipping

10.1 Green Spot offers free shipping when the order value exceeds the minimum threshold announced on the website, and the store may modify this threshold at any time.

10.2 Free shipping applies to orders whose total weight (actual or volumetric) does not exceed 24 kilograms. If the order weight exceeds this limit, free shipping shall no longer apply, and Green Spot may charge full or partial shipping fees based on the actual weight of the shipment, with the customer being notified of this before the order is processed or during its preparation.

10.3 Free shipping does not apply to wholesale orders or bulk quantity (carton) orders, unless expressly stated otherwise on the website.

10.4 Free shipping is a promotional benefit and not a vested right, and Green Spot may modify it, discontinue it, or exclude certain products or regions from it at any time.

11. Loyalty Points and Cashback

11.1 Loyalty points and cashback rewards are promotional benefits offered by Green Spot to its customers, and do not constitute a vested right or a permanent obligation on the store.

11.2 Green Spot may modify the terms of the loyalty or cashback program, the calculation rates, or the redemption mechanism, or discontinue the program in whole or in part, at any time.

11.3 Loyalty points and cashback benefits shall become inapplicable and non-binding in certain cases, including but not limited to: orders exceeding 24 kilograms in weight, wholesale and bulk quantity (carton) orders, and orders covered by special offers or discounts that expressly exclude the accrual of points or cashback.

11.4 If an order is canceled or returned in whole or in part, the points or cashback earned from that order shall be deducted, and if they have already been used, the store may deduct their value from the refunded amount.

11.5 Points and cashback may not be converted into cash or transferred to another account, unless otherwise stated.

12. Returns, Exchanges, and Right of Contract Termination

12.1 The customer has the right to terminate the contract and return non-food products within seven (7) days from the date of receipt, in accordance with Article 13 of the E-Commerce Law, provided that the products are unused, in their original condition, and that the customer has not derived any benefit from them.

12.2 The customer shall bear the cost of returning the product when exercising the right of termination, unless the return is due to a defect in the product or its non-conformity with the agreed specifications.

12.3 Pursuant to Article 11 of the Implementing Regulations of the E-Commerce Law, the customer is not entitled to terminate the contract in certain cases, including: products liable to deteriorate within the permitted termination period; products that cannot be resold for health reasons (including food products, dietary supplements, and personal care products once opened); and products designed or prepared specifically at the customer's request.

12.4 Food products may only be returned in the event of a manufacturing defect or damage during shipping, provided that the damage did not result from the customer's choice of a non-refrigerated shipping method.

12.5 Please review the Return and Exchange Policy for further details.

12.6 If the customer delays receiving the shipment, Green Spot shall not be liable for any damage or spoilage resulting from such delay.

13. Limitation of Liability for Health Products

13.1 Green Spot is not responsible for any side effects or allergic reactions that may result from the use of health products or dietary supplements.

13.2 The customer must carefully read the product ingredients and instructions for use, and consult a qualified physician in case of any health concerns.

14. Disclaimer

14.1 The website and the products available on it are provided "as is" and "as available" without warranties of any kind, without prejudice to the rights afforded to consumers by law.

14.2 We do not guarantee the accuracy, completeness, or currency of the information provided on the website.

14.3 You must always read the labels, warnings, and directions for use before consuming any product.

15. Limited Liability

15.1 We shall not be liable for any direct, indirect, special, or consequential damages arising from your use of the website or the products available on it, to the extent permitted by applicable laws.

15.2 Green Spot shall not be liable for any damage or spoilage resulting from the customer's delay or failure to collect their shipment.

16. Force Majeure

16.1 Green Spot shall not be liable for any failure to perform its obligations or for delays resulting from force majeure circumstances, including but not limited to natural disasters, epidemics, political unrest, and wars.

17. Offers and Discounts

17.1 In the event of two discounts or a conflict between a marketing bundle offer and a discount coupon, only one of the two discounts shall be applied, and they shall not be combined. Green Spot shall bear no responsibility if the system applies the lower discount, and the customer must verify the discount before completing the order.

17.2 As a general rule, marketing bundle discounts and discount coupons may not be combined, and the customer must choose between the two.

17.3 If a marketing bundle is added to the cart and the customer then applies a discount coupon that conflicts with the bundle, the store shall automatically select one of the two discounts.

17.4 Discount coupons do not apply to discounted products or products already covered by an active price offer, unless the coupon's own terms expressly state otherwise. The discount is calculated on non-discounted cart items only.

17.5 Percentage-based coupons may carry a maximum discount value; the discount applied will not exceed that cap even if the percentage would yield a higher amount. The cap's effect is shown in the cart summary before checkout.

17.6 Discount coupons are promotional benefits, not acquired rights. Green Spot may modify any coupon's terms, percentage, cap or validity period, exclude products, categories or sales channels from it, or discontinue it entirely at any time. Completed orders placed before the change are unaffected.

17.7 Coupons are for the personal use of their intended customer and may not be sold, traded or published on public platforms without permission. Green Spot may cancel any order or discount resulting from misuse of a coupon, or from an expired, suspended or improperly obtained code.

17.8 If an order is returned in whole or in part, the discount is recalculated on the remaining order value, and the customer is refunded the amount actually paid after discount — not the pre-discount product value.

17.9 Discount coupons do not apply to wholesale or bulk (carton) orders unless expressly stated otherwise.

18. Advertisements and Marketing Communications

18.1 Electronic advertisements issued by Green Spot shall include a clear statement that they are advertising material, along with the relevant information about the product or service.

18.2 The customer may at any time request to stop receiving advertisements and marketing messages, either through the means available within the message itself or by contacting us, and Green Spot shall cease sending them immediately upon receiving such a request.

19. Complaints and Support

19.1 Green Spot receives customer complaints and inquiries through the communication channels indicated on the website, including the email address [email protected].

19.2 Green Spot shall endeavor to process and respond to complaints within a reasonable period from the date of their receipt, in accordance with the procedures set out on the website.

20. Amendments

20.1 We reserve the right to amend these terms and conditions at any time. The customer's continued use of the website after the publication of any amendments shall constitute their acceptance thereof, and amendments shall not apply to orders concluded prior to their publication.

21. Severability

21.1 If any provision of these terms is found to be invalid or unenforceable under applicable laws, this shall not affect the validity and enforceability of the remaining provisions.

22. Governing Law and Jurisdiction

22.1 These terms and conditions shall be governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia, including the E-Commerce Law and its Implementing Regulations.

22.2 The competent judicial authorities in the Kingdom of Saudi Arabia shall have exclusive jurisdiction over any dispute arising out of or relating to these terms.

23. Contact Us

23.1 If you have any questions or concerns regarding these terms or any other aspect of the website, please contact us via email at [email protected]