Return and Exchange Policy
At Green Spot, we care about customer satisfaction and aim to provide a reliable shopping experience. Below is our Return and Exchange Policy in a clear and straightforward format.
1. Return Policy
Eligible Products for Return
Non-food products can be returned within 7 days from the date of receipt. Products must be unused, in their original condition, and in their original packaging.
Non-Returnable Products
- All food products, including refrigerated, frozen, or perishable items such as milk and cheese, except in cases of manufacturing defects or shipping damage, provided the issue is not due to choosing non-refrigerated shipping or entering an incorrect address, and it is reported within 48 hours of receipt with clear photos of the product.
- Opened or used products.
- Damaged products resulting from misuse or failure to follow storage or usage instructions.
Steps to Request a Return
- Contact us at [email protected] with your order number and product details.
- After reviewing your request, we will send you return shipping instructions.
- Refunds are processed within 7 to 14 business days after the product is received and inspected.
2. Exchange Policy
Eligible Products for Exchange
Non-food products can be exchanged within 7 days of receipt, under the same conditions as returns. If you receive a defective or incorrect item, we will replace it free of charge.
Steps to Request an Exchange
- Contact us at [email protected] with your order number and product details.
- We will send you return shipping instructions.
- Green Spot will cover the shipping cost for replacements only if the error is on our part; otherwise, the cost is borne by the customer.
3. Customer Responsibility in Case of Incorrect Address
If you enter an incorrect address or request shipping to the wrong city, Green Spot is not responsible for any loss or damage. If the order is returned due to an incorrect address or refusal to receive it, food products will be disposed of for public health reasons, and no refund will be issued.
4. Important Notes
- Return shipping costs are borne by the customer, unless the error is on our side.
- All returned products must be in original condition with all accessories included.
- This policy is applied in accordance with the general Terms and Conditions published on our website.
In case of any conflict between this policy and the general Terms and Conditions, the Arabic version of the Terms and Conditions shall prevail and be considered the official and binding reference.
For inquiries and support: [email protected]
